Thank you for shopping at bluepavilionllc.com. We want customers to have a satisfactory experience when purchasing home fitness products from our website.
This Refund and Return Service explains the conditions, procedures, shipping responsibilities, and refund process applicable to eligible purchases.
1. Return Period
Customers may request a return within 30 days of receiving their order.
Return requests submitted after the 30-day return period may not be accepted.
Customers should contact us as soon as possible if they believe an item is defective, damaged, incorrect, or otherwise eligible for return.
2. Return Requirements
To qualify for a return, the product should meet the following conditions:
1. The item must be unused and remain in the same condition as received.
2. The item should include its original packaging, tags, and accessories when applicable.
3. The customer must provide relevant order information and proof of purchase.
4. Products damaged as a result of customer misuse, improper handling, alteration, or normal wear and tear may not qualify for a return.
5. Products should be returned in a condition that allows us to inspect and evaluate the item.
These requirements apply to eligible home fitness products, including yoga mats and kettlebells.
3. Return Authorization and Address
Customers must contact us before sending a product back.
Once a return is approved, the applicable return instructions will be provided.
Approved returns must be sent to:
1429 CHESTNUT AVE GLOUCESTER CTY, NJ 08030
Returns sent without contacting us in advance may not be properly identified or processed.
4. Return Shipping Costs
Customers are responsible for return shipping costs when the return is requested because of personal preference, incorrect product selection, change of mind, or another reason unrelated to a product quality issue.
If the product received is defective, damaged, or incorrect because of an error on our part, we will be responsible for the applicable return shipping cost.
5. Inspection of Returned Products
After a returned item is received, we will inspect the product to determine whether it meets the applicable return requirements.
A refund will only be approved after the returned item has been received and reviewed.
Items that do not satisfy the stated return conditions may not qualify for a refund.
6. Refund Processing
Once the returned item has been received and inspected, approved refunds will generally be processed within approximately 3 business days.
Refunds will be issued to the original payment method used for the purchase.
The amount of time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit card issuer, or payment provider.
7. Exchanges
Customers who wish to exchange an eligible home fitness product may contact us to discuss the request.
Exchange requests are subject to product availability, return eligibility, and the condition of the returned product.
8. Contact Information
Company:
Blue Pavilion LLC
Address:
1429 CHESTNUT AVE GLOUCESTER CTY, NJ 08030
Phone:
8573575726
Email:
LINH@bluepavilionllc.com